SALES – TEST BATTERY FOR SALES AND CUSTOMER SERVICE

Sales and customer service aim to build and maintain long-term positive customer relationships.
With SALES, you can find employees who possess the right skills and qualities for this purpose.

Contents:

Cognitive performance tests, job-related personality tests

7 included tests (add-ons available)

Duration: approximately 35 minutes

Languages:

English, German
other languages on request

Optimized for:

Computer/Laptop, tablet, and smartphone

Target Audience (Example):

Positions in sales and marketing, as well as all roles involving regular customer interaction

Education Level:

No specific requirements

Persons who achieve high scores in SALES demonstrate a high potential for successfully performing in sales and customer service roles.

Dimensions

This test battery includes the following detailed feedback:

Z (Z-Score): Standard score in value range 70-130 (M=100, SD=10); PR (percentile rank): Share in reference group with a score that is at most as high.

Result report for this product

Included individual tests

The following test procedures are included in this test battery. Visit the detail pages for quality criteria and background Information.

Cognitive performance tests:
Verbal reasoning – DEDUCTION
Processing speed – RAPID

Personality tests
Self-Confidence – CONFIDENCE
Customer orientation – CSO
Performance motivation test – DRIVE (same scope as depicted above)
Social competence – SOCIAL
Big Five personality test – TAKE5 (same scope as depicted above)

Additional Content Add-Ons

You can supplement this test battery with the following add-ons. This creates your individual procedure with individual norms and weightings – we´ll do it for you.

Hybrid tests
Applied problem solving – POTENTIAL (selected modules)

Personality tests
Performance motivation test – DRIVE (extended version)
Big Five personality test – TAKE5 (additional scales)

Behavior-based tests
Behavior in customer situations – CUSTOMIZE

Pre-configured Test Battery Features:

By booking a pre-configured test battery, you secure all the functionalities you need for better decisions:

Scientifically validated tests
Modern, mobile-optimized implementation
Multilingual administration (add-on)
Browser-based testing platform including a free standard interface and automatic anonymization function
Result reports for recruiters and participants
Credit system for flexible use of discount scales for various products
Free integration of company logo
Enhanced CI options (add-on)

Similar test batteries

Behaviour in customer situations - CUSTOMIZE

The situational judgement test CUSTOMIZE measures the ability to correctly assess everyday professional situations in professions with customer contact, identify targeted alternative courses of action and make the right decision based on this.
Duration: 15 minutes

Customer orientation - CSO

The CSO (Customer Service Orientation) personality test captures the ability to identify customer needs and expectations and the ambition to satisfy them.
Duration: 4 minutes

Social competence - SOCIAL

The SOCIAL personality test captures a person's social competence skills in interacting with other people.
Duration: 4 minutes

All Tests

Test bundles

SALES – TEST BATTERY FOR SALES AND CUSTOMER SERVICE

Dimensions

Included individual tests

Additional Content Add-Ons

Pre-configured Test Battery Features:

Similar test batteries

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